General terms and conditions for private customers (B2C)
The following terms and conditions apply to all orders by private customers via our online shop. The online shop is intended exclusively for private customers. Business customers and wholesalers are excluded from use. As a commercial customer, please contact email@example.com.
2. Contractual partner
Conclusion of contract The purchase contract is concluded with Evertz Pharma GmbH. By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click on the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.
3. Contract language / contract text storage
The language available for the conclusion of the contract is German. We save the text of the contract and send you the order data and our terms and conditions by email. For security reasons, the text of the contract is no longer accessible via the Internet.
4. Terms of delivery
In addition to the stated product prices, there are also shipping costs. You can find out more about the amount of shipping costs in the offers. We only deliver by post. Unfortunately, a self collection of the product is not possible. We do not deliver to packing stations.
The following payment methods are generally available in our shop:
Prepayment: If you choose the prepayment method, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.
Credit card: When you submit your order, you also provide us with your credit card details. After your legitimation as the legal cardholder, we will ask your credit card company to initiate the payment transaction immediately after the order has been placed. The payment transaction is carried out automatically by the credit card company and your card is charged.
PayPal / PayPal Express: During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.
Sofort: After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have an online banking account with PIN / TAN that has been activated for participation in Sofort, identify yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.
Amazon Pay: During the ordering process, you will be redirected to the website of the online provider Amazon before completing the ordering process in our online shop. In order to process the order process via Amazon and pay the invoice amount, you must be registered there or first register and legitimize with your access data. There you can select the delivery address and payment method saved by Amazon, confirm the use of your data by Amazon and confirm the payment instructions to us. You will then be redirected to our online shop, where you can complete the ordering process. Immediately after placing your order, we will ask Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You'll get more information during the ordering process.
Klarna: In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna: Invoice: The payment period is 14 days from dispatch of the goods. The billing conditions can be found here for Germany and here for Austria. Installment purchase: With Klarna's financing service, you can make your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least 6.95 EUR) or below those otherwise specified in the checkout Pay conditions. Payment in installments is due at the end of the month after Klarna has sent a monthly invoice. You can find more information on hire purchase, including the general terms and conditions and the European standard information for consumer credit, here for Germany. Direct debit: The direct debit is made after the goods have been dispatched. You will be informed of the time by email. Further information can be found here for Germany and here for Austria. Credit card (Visa / Mastercard): Available in Germany and Austria. The debit takes place after the goods or tickets have been dispatched / the service is available or, in the case of a subscription, according to the communicated times. Use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. Further information and Klarna's user conditions can be found here for Germany and here for Austria. General information about Klarna is available here. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations in Germany and Austria.
6. Retention of Title
The goods remain our property until full payment.
7. Transport damage
If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to lodge a complaint or to contact you has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.
8. Warranties and Guarantees
Unless expressly agreed otherwise below, the statutory right to liability for defects applies. The limitation period for warranty claims for used items is one year from delivery of the goods. The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents. In the event of injury to life, limb or health, in the event of willful or grossly negligent breach of duty as well as malice, in the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations) within the framework of a Guarantee promise, insofar as agreed or insofar as the scope of the product liability law has opened up. Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.
For claims based on damage caused by us, our legal representatives or vicarious agents, we are always unrestrictedly liable for injury to life, limb or health, for willful or grossly negligent breach of duty, for guarantee promises, if agreed, or insofar as the scope of the product liability law In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and compliance with which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability shall be on the limited foreseeable damage at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise claims for damages are excluded.
10. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here: https://ec.europa.eu/consumers/odr/ We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board.
The commercial resale of the products purchased from us in the online shop is strictly prohibited.