Money back gurantee

FAQ

Money-back guarantee: How does it work and where do I have to send the goods?

IMPORTANT: Only possible when purchasing in our online shop. Not in the pharmacy.


Please send your goods back - within the return period - postage paid to the address below. Please enclose a slip of paper with the shipment stating your name, address and order number. In this way we can clearly identify the return.


EVERTZ-Pharma

receiving department

YOUR ORDER NUMBER

757 Kenrick dr Suite 124

Houston, TX

77060


(Please put the order number in the package)


How long does it take for the money to be refunded?

The money will be refunded within 14 working days of receipt of the return.


My package is empty: Why do I have to return an empty package to receive the money?

Our internal processes are designed in such a way that a return receipt must take place in our warehouse in order to carry out the reimbursement process.


Why is there no return slip?

We are happy to cover the delivery costs to you within Germany. Unfortunately, we cannot cover the return costs. Otherwise we would have to make the products more expensive.

How long does the refund take?

The money will be refunded within 14 working days of receipt of the return.

When does the return period start?

The deadline starts once goods are received.

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (service [at] evertz-pharma.de) of your decision to withdraw from this contract by means of a clear declaration via email. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.




Consequences of the withdrawal

If you withdraw from this contract, we have to reimburse you for all payments we have received from you, excluding delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to 


EVERTZ-Pharma

receiving department

YOUR ORDER NUMBER

757 Kenrick dr Suite 124

Houston, TX

77060


(Please put the order number in the package)


immediately and in any case no later than 14 days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We do not bear the cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.


Model withdrawal form

To: service [at] evertz-pharma.com

I hereby revoke the contract I have concluded for the purchase of the following goods:

     -Order number:

     -Received at:

     -Surname:

     -Reason: